Eldercare Services Care Managers follow a Code of Ethics and Standards of practice set up by the National Association of Professional Geriatric Care Managers (NAPGCM).These Standards have been developed because Professional Geriatric Care Management is a human service specialty provided by professionals from diverse backgrounds and academic preparations to a vulnerable and often frail population.
Standard 1 – Identifying the Client
The primary client is the person whose care needs have initiated the referral to a Geriatric Care Manager (GCM).
Standard 2 – Promoting Self-Determination
GCMs should promote self-determination of the primary client as appropriate within the context of their situation.
Standard 3 – Right to Privacy
The GCM should respect the client’s right to privacy and, when applicable, that of the client system.
The limits of confidentiality should be clearly explained to the client or designated decision-maker.
Standard 4 – Recognition of the GCM’s Personal Values and Beliefs
The GCM should have a conscious awareness of their personal values and beliefs and the impact of these on
their practice with clients.
Standard 5 – Professionalism of the Relationship
The GCM should not exploit professional relationships with the client and/or members of the client system and
should maintain appropriate boundaries.
Standard 6 – Definition of Role to Other Professionals
The GCM should clearly define his/her role and scope of practice to clients and others involved with the client system.
Standard 7 – Plan of Care
The GCM should strive to provide quality care using a personalized care plan developed in consultation with the
client and/or client system.
Standard 8 – Knowledge of Employment Laws
The GCM should be familiar with laws relating to employment practices and should not knowingly participate in
practices that are inconsistent with these laws.
Standard 9 – Undertaking Fiduciary Responsibilities
The GCM who accepts a fiduciary responsibility should act only within his/her knowledge and capabilities and avoid
any activities that might suggest a conflict of interest.
Standard 10 – Continuing Education
The GCM should participate in continuing education programs to enhance professional growth and development.
Standard 11 – Certification
New members in the CARE MANAGER category will be required to hold one of the approved certifications starting in January 2008. Any continuing CARE MANAGER member will have until January 2010 to become certified. On January 1, 2010 all CARE MANAGER members without certification will be moved into a new membership category, entitled ASSOCIATE.
Standard 12 – Fees for Service
All fees for Geriatric Care Management services are to be stated in written form and discussed with the person
accepting responsibility for payment.
Standard 13 – Advertising and Marketing
Advertising and marketing of services should be conducted with honesty, accuracy, and integrity.
Standard 14 – Disclosure of Business Relationships
The GCM should provide full disclosure regarding business, professional or personal relationships she/he has
with each recommended business, agency or institution.
Call us for a complimentary in-depth phone consultation.
(866) 760-1808 • www.EldercareAnswers.com
Trusted Care and Professional Oversight Since 1989
Walnut Creek • Alameda County • San Francisco • Tri-Valley • Marin County